5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that most security guard companies are capable of supplying the service that property supervisors want, but also often do not due to a lack of continuing quality management processes.
Safety guard companies are unlike any seller that a property supervisor usually hires. If you employ a painter, you can see whether they do their jobs by looking at the walls. However, when you employ a security guard business, how often can you see if the protector organization is doing their job including running background checks and drug screenings, providing good training for your own guards, and effectively tracking and supervising your defenses. In the majority of cases they likely are, but it is crucial to employ a system of verification and quality management to ensure that issues connected with the lack of performing these jobs don’t start to happen.
In this article we’ll discuss five (5) easy actions to improving your safety guard service and achieving what you imagine as your ideal keyholding.
Screen Your Guards Qualifications
In many nations, guards have been mandated to have a specified level of training before they can start working as security guards. If your state is one of these states, ensure that your security guard organization is compliant.
If you are in a country where there are no state requirements for guard certification, then investigate the type of training that is being supplied by your security provider and ask yourself does it look adequate.
Additionally, is your security guard firm performing history and drug screenings on all your guards until they send them to your property? If they are, they should be supplying you with verifications. If not, why?
Another excellent way to display if the protector is a fantastic match for your property is to conduct a brief”interview” to get a feel for the guard and to describe your expectations. This initial conversation can tell you a lot on what to expect from that shield and it provides you an opportunity to ask a different shield if you think that it is necessary.
Evaluate Guard Training
Though most security guard companies have an extremely comprehensive orientation that introduces every shield to the business itself, in several cases the shield’s orientation to his delegated property is not quite as complete. We call the orientation for the delegated property”Website Specific Training”. Find out what your site specific training resembles:
• Can it happen at your premises?
• How long is each officer trained?
• How long can the security firm double lender?
• How thoroughly are your article requests explained?
Determine the answer to every one of these questions and make sure that they match what you believe is sufficient. You should even consider sitting in on your safety guard company’s orientation and your site special training to get an understanding of what goes on preparing a shield to operate in your premises.
Guard supervision is one of the more important factors of very good security guard service. When security companies provide poor oversight, there is not enough emphasis placed on preventing errors, problems, and complaints. Lack of oversight also removes the chance for the protector to understand and better understand their responsibilities. If the guards aren’t being supervised, they start to feel that their work is not significant and they start to find themselves as less of a region of the security group. When guards don’t feel like part of your group it generally leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract doesn’t demand on-site supervision, how can your security guard firm remotely oversee its defenses? Outside of the Standard security firm field manager spot checks, the two methods of remote oversight that prove most successful are: Officer Tour Tracking Systems Officer Check-Ins
If your guards are required to make rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote way of tracking the guards while they are in your premises. These tracking systems allow the security guard business to track the time and log the activity of these guards while they are making rounds to several areas in your premises. Most Officer Tour Tracking Systems can create reports which empower the safety guard firm to quickly get an understanding of if the protector is making rounds. The property manager should also be given with an abridged version of these reports. Manufacturers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve found that using a system for guards to check in regularly with the safety guard provider provides a way of making sure that each guard is safe and alert. By having guards check-in regularly with the safety guard business, at least each 30 minutes, guards believe that their security is important and that being awake and attentive is also an significant part their job.
Expand Your Guards
After hours inspections of your defenses are almost always great ways of finding out exactly what is happening with your safety while you aren’t there. Through these inspections, make sure to ask your safety guards questions regarding their duties and responsibilities to ensure that they understand their jobs. In fact, we suggest having your safety guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) by a licensed security adviser as part of your continuing security program. Remember, when choosing a security adviser be confident that the adviser is not really a security guard business. If that’s the case, your audit is guaranteed to turn up issues with your existing security guard business.